How to troubleshoot your Everwarm Fireplace Remote. (SKY-4001TH)

everwarm ew400th remote

Troubleshooting your Everwarm Fireplace Remote. (SKY-4001TH)


First, change the batteries in the remote AND receiver box. (see pictures below for more help)
  1. Find your remote.
  2. The battery for the remote slides out the bottom of the remote.
  3. Use your thumb to push the triangle at the bottom away from your remote to reveal the battery.
  4. Replace the battery with a CR2032 battery.
  5. Find the receiver box. It should be in the back corner of your fireplace, it has 2 wires attached to the control valve of your fireplace.
  6. Turn the receiver box over to reveal an arrow.
  7. Slide the bottom of the box with your thumb to reveal the batteries.
  8. Replace the batteries with NEW AA batteries.
  9. Once the batteries are changed in both the remote and receiver box, make sure the receiver box is set to remote.
  10. Now hit ‘on’ with the remote and your main burner should light.
  11. If the fireplace turned on you’re all set! If it did not, continue below.
If your fireplace still won’t light, follow the steps below. (Check to see if remote works after every step.)
  1. If you changed the batteries in both your remote and receiver box and it still won’t light, try these next steps to troubleshoot.
  2. Make sure the pilot is lit. If pilot is not, click HERE for instructions on how to light your pilot.
  3. Make sure your control valve (knob that says off, on and pilot) is in the ON position and not in PILOT.
  4. Make sure remote receiver (black box in fireplace) is in the REMOTE position.
  5. Check to see if the settings on the back of your receiver box AND remote are set to the same frequencies.
  6. If the remote is still not turning the fireplace on, slide the receiver box to the on position.
  7. If the fireplace lit, but it won’t light in the remote position, the remote may need replaced.
  8. If the fireplace still did not light, check the connections from your receiver box to the control valve, make sure they are attached and not loose.
  9. If you tried all of these steps and the fire still did not light, you may need service.
  10. The intakes on the burner and pilot may have gotten clogged with dust, pet hair and pet dander and the unit is not getting enough clean air to work properly. Vent free units need serviced every 2-3 years.

 

If you still can’t figure out the remote, we can test the remote and receiver box in our showroom in Columbus, Ohio. We also do in house service calls if you live near central Ohio. In order for us to test your fireplace remote in our showroom, you would need to bring us the remote, receiver box, and the wires for us to be able to test it. The receiver box and 2 wires will unplug from your control valve.

 

everwarm ew4001th fireplace remote
replacing batteries in fireplace remote
fixing fireplace remote batteries
fixing fireplace remote
everwarm ew4001th fireplace remote battery
ew4001th receiver box
everwarm ew4001th remote receiver
changing batteries in fireplace remote
fireplace remote batteries
everwarm ew400th remote receiver
everwarm fireplace remote frequincy
fireplace control valve for remote

Updated: If you opened the sky4001th remote up by the screw, see below:

With the remote opened up, find the two silver prongs that may have fallen out. Those 2 silver prong looking things have 2 holes on the flat side. (Before you put them back, bend the prongs up a little bit so they have a better connection when they’re put back on). With the casing opened, one side will have 2 circles. The 2 silver items that fell out go on that. If you look closely at the two circles on the casing, there will be 2 dots sticking up, that is where you will set the 2 holes of the silver pieces. It fits right on to that. View the pictures below to find out exactly where they go. Then simply put the remote back together and don’t remove the screw again!

sky4001th remote opened up
sky4001th remote opend up 2

Interested in a new gas fireplace or remote? visit our showroom in Columbus, Ohio!

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26 Comments

  • Chester Slayton

    I bought these EW fire logs with remote from Fayetteville Public Utilities in Fayetteville, TN. on January 6, 2020. When I lit my pilot to use fire logs the remote would not work, I changed the battery it still didn’t work. I went to FPU office and they no longer sell fire logs. It seems to me there would be at least a year warranty on this remote. If this is right, I would appreciate you letting me know how to get it exchanged.
    Thank you very much

    • Tony Kocheff

      Hi Chester! Did you make sure to change the batteries in the remote AND the receiver box? There are 2 places to change batteries. Also, does your fireplace ignite when you slide your receiver box to the ON position?

  • denise fusselman

    how do I check the frequencies of the remote and receiver? Initially when I went to change the battery I turned the back of the remote and I’m guessing that’s the issue. How do I know what number and letter it should be on?

    • Tony Kocheff

      It does not matter what frequency it is set to as long as your remote AND receiver box is set to the same frequencies.

  • Karen Harrod

    Unfortunately I found your clear directions after I tried to find the battery myself. I took apart the main casing and a small piece feel out, and now I don’t know where to put it:/ I did fined the battery finely but with arthritic hands, it was hard to open. Can you send a picture of the inside? The model shown here is just like mine (EW’s Sky4001TH).

    • Tony Kocheff

      Hi Karen! You’re not the only one that ends up doing that! Those 2 silver prong looking things have 2 holes on the flat side. (Before you put them back, bend the prongs up a little bit so they have a better connection when they’re put back on). With the casing opened, one side will have 2 circles. The 2 silver items that fell out go on that. If you look closely at the two circles on the casing, there will be 2 dots sticking up, that is where you will set the 2 holes of the silver pieces. It fits right on to that.

      If you can’t figure it out you can send me your email and I will be able to send you a picture. Hope that helps!

  • Patrick Neligan

    Tony, you were spot on with the info on the clips. Should have never happened and it wouldn’t have, if I HAD read the instructions first !

  • Pam Sinclair

    Hi. I recently had Everwarm gas logs installed with this remote and I am excited that I can heat my entire North Carolina house with two sets of logs. The set downstairs works great. But my main floor set has on three occasions now failed to turn off when it reached the set temperature. The first two times I was in the room and just turned it off and then reset the temp. But although it was working fine when I went to bed, I woke up this morning and it was 88 degrees !! Any suggestions?

    • Tony Kocheff

      Hi Pam! Do you have the same remote on both fireplaces? If you do, first make sure that the frequencies are set differently on both of the remotes. The back of the remote and receiver box has to be set to the same frequency to operate, but make sure the downstairs remote and receiver box are set to different frequencies than the upstairs remote and receiver box. Out of the box, they all are set to the same frequencies so if you try and turn on the upstairs fireplace it might turn on the downstairs one at the same time if they are set to the same frequency! This is what might have caused the upstairs fireplace to turn on in the middle of the night!

      If that doesn’t work, just make sure it is set to the right setting. If you are just using it as ON/OFF, hitting ON and OFF will turn it ON and OFF when you want to use it. If you want to use it as a thermostat, where it automatically turns ON & OFF when it reaches a certain temperature, you have to hold set until you reach the desired temperature, and then you let go. You don’t want to touch anything else after you do that. If it is then set to thermostat mode, it will read Thermo at the bottom of your remote when in this mode.

      The reason you woke up to 88 degrees in the morning, it may have accidentally been set to 90 on the thermostat! But either way, if you don’t want the thermostat mode on, all you have to do is click OFF and it won’t turn ON until you hit ON again. Let me know if that helped!

  • Stephen Jones

    I dropped the remote. Could hear something loose it it. I removed the back screw and battery. Two metal prices fell out. Flat on one side then has a 45 degree angle with double prongs. I can’t figure out how to put back together. Any suggestions?

    • Tony Kocheff

      Hi Stephen. Those 2 silver prong looking things have 2 holes on the flat side. (Before you put them back, bend the prongs up a little bit so they have a better connection when they’re put back on). With the casing opened, one side will have 2 circles. The 2 silver items that fell out go on that. If you look closely at the two circles on the casing, there will be 2 dots sticking up, that is where you will set the 2 holes of the silver pieces. It fits right on to that.

      If you can’t figure it out you can send me your email and I will be able to send you a picture. Hope that helps!

  • Jimmy Hancock

    Sky-4001th remote quit after 3 months. Changed batteries in transmitter and receiver. Batteries in correct polarity.
    Logs work in manual mode. No display on transmitter. Any ideas?

    • Tony Kocheff

      Hi Jimmy. The only thing I can think of if it was a fresh battery you changed it out with, is the little connection that touches the battery is not touching it. Try and raise it up. What you will need to do is slide the battery out, then look inside the remote, and on the bottom where the remote sits, is a little silver prong. Try and stick a very small screwdriver underneath it and raise it a little bit so it can touch the battery and connect with it easier. Let me know if that helps!

  • Jenny Bair

    How do you use the “Set” button on the EW remote? When I click it, the temperature only goes up.. is there a way to go back down? Also what does this button actually control?

    • Tony Kocheff

      Hi Jenny! The SET button is how you set the thermostat. You have to hold it down for it to cycle to the temperature you want it set at. If you want to go to a lower temperature you have to hold SET until it goes up to 99 and then it will cycle back down to 45 and go back up from there.

      If you want to set it to thermostat mode, which will kick your fireplace ON and OFF once it reaches the set temperature, you hold SET until you reach the desired temperature, then let go of SET. Your remote will not be set in thermostat mode. So wherever you set the remote, as soon as it gets below your set temperature the fireplace will turn on until it reaches your set temperature, and then it will shut the fireplace off. It will stay in this mode until you hit OFF on your remote. Hope that helped!

  • Peggy Bates

    Hello
    I had the 4001 system installed in the spring of 2020, and it work great. When I started using it again the next winter, the remote would not control the receiver. When I manually set the receiver to ON the logs light, but no matter what I do with the remote it does not turn the logs off.
    I have replaced the batteries in both the remote and the receiver to no avail. I have also verified the remote and receiver are still set to the same frequencies.
    Any suggestions of what to try from here?

    • Tony Kocheff

      Make sure the receiver box is set to remote. The receiver box runs on millivolt so it should always operate when you turn it to ON even if there are no batteries in it. But in order for the remote to operate, it has to have fresh batteries in the receiver box and remote and the receiver box has to be set to remote.

      If it still doesn’t work, did you happen to open the remote by removing the screw? If you did follow the instructions below to help solve the problem.

      If you opened the remote by removing the screw, make sure to put the 2 silver pieces back in the correct spot. Those 2 silver prong-looking things have 2 holes on the flat side. (Before you put them back, bend the prongs up a little bit so they have a better connection when they’re put back on). With the casing opened, one side will have 2 grey circles. The 2 silver items that fell out go on that. If you look closely at the two circles on the casing, there will be 2 dots sticking up, that is where you will set the 2 holes of the silver pieces. It fits right on to that. Then just close the remote back up. That should fix it. Let me know if it does not.

  • Denise Miles

    My remote is set on Celsius. How do I change it back to Fahrenheit?

    • Tony Kocheff

      Hold down the ON & OFF button at the same time. That should change it back.

  • PATRICIA JARUSINSKI

    I have replace all batteries. Pilot lite is on. Logs ignite with on button on box but will not with remote. Frequency Codes are matching. Remote indicate temperature . Just will not communicate with box when box is set for remote. Remote was opened and silver pronged disks needed to be repositioned per the instructions viewed on this site. Opened prong arms as suggested for better contact. Laid square flat side down positioning over larger central hole and two top small holes. It doesn’t work with mains box set on remote What do I do now

    • Tony Kocheff

      It sounds like you have done everything correct as long as you replaced both the remote and receiver batteries with new ones. Are you getting a display on your remote? If not, the only other thing I can think of is to remove the battery out of the remote, then look inside of the remote and you will see a silver prong. With a little small screwdriver try and bend that up to get a better connection with the battery. That will help if you are not getting a display on your remote. Let me know if that works!

  • Matt Kotowicz

    We have the 4001TH model. Does changing the codes on the remote make a difference, as in affect when the blower turns on or brightness of fire etc? I understand the two codes must match on both remote and receiver. Our remote is set at L 1, what does that mean besides just being the frequency that was selected? Would it make a difference by switching the letters and/or numbers around at all?

    Is there any way to change the blower time turning on or the brightness of the fire?

    Thanks!

    • Tony Kocheff

      Hi Matt! Changing the codes does not make a difference. They just have to match on the receiver box and the remote. If you are using the sky4001th remote, it is only On or OFF or operates as a thermostat which will turn the fireplace ON and OFF when it reaches the set temperature. This remote does not affect the blower and is also not variable so you would not be able to adjust the flame with the remote.

      It sounds like your blower is thermally activated, so it only turns on when it reaches a certain temperature. That is the only way it will operate.

  • John Stambaugh

    If I loose electricity, will my Everwarm Fireplace still operate? Thanks!

    • Tony Kocheff

      Yes it will! The remote operates the fireplace via a millivolt system, so no power is run to it which means it continues to operate when the power goes out.

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