Troubleshooting your Everwarm Fireplace Remote. (SKY-4001TH)
First, change the batteries in the remote AND receiver box. (see pictures below for more help)
- Find your remote.
- The battery for the remote slides out the bottom of the remote.
- Use your thumb to push the triangle at the bottom away from your remote to reveal the battery.
- Replace the battery with a CR2032 battery.
- Find the receiver box. It should be in the back corner of your fireplace, it has 2 wires attached to the control valve of your fireplace.
- Turn the receiver box over to reveal an arrow.
- Slide the bottom of the box with your thumb to reveal the batteries.
- Replace the batteries with NEW AA batteries.
- Once the batteries are changed in both the remote and receiver box, make sure the receiver box is set to remote.
- Now hit ‘on’ with the remote and your main burner should light.
- If the fireplace turned on you’re all set! If it did not, continue below.
If your fireplace still won’t light, follow the steps below. (Check to see if remote works after every step.)
- If you changed the batteries in both your remote and receiver box and it still won’t light, try these next steps to troubleshoot.
- Make sure the pilot is lit. If pilot is not, click HERE for instructions on how to light your pilot.
- Make sure your control valve (knob that says off, on and pilot) is in the ON position and not in PILOT.
- Make sure remote receiver (black box in fireplace) is in the REMOTE position.
- Check to see if the settings on the back of your receiver box AND remote are set to the same frequencies.
- If the remote is still not turning the fireplace on, slide the receiver box to the on position.
- If the fireplace lit, but it won’t light in the remote position, the remote may need replaced.
- If the fireplace still did not light, check the connections from your receiver box to the control valve, make sure they are attached and not loose.
- If you tried all of these steps and the fire still did not light, you may need service.
- The intakes on the burner and pilot may have gotten clogged with dust, pet hair and pet dander and the unit is not getting enough clean air to work properly. Vent free units need serviced every 2-3 years.
If you still can’t figure out the remote, we can test the remote and receiver box in our showroom in Columbus, Ohio. We also do in house service calls if you live near central Ohio. In order for us to test your fireplace remote in our showroom, you would need to bring us the remote, receiver box, and the wires for us to be able to test it. The receiver box and 2 wires will unplug from your control valve.
Updated: If you opened the sky4001th remote up by the screw, see below:
With the remote opened up, find the two silver prongs that may have fallen out. Those 2 silver prong looking things have 2 holes on the flat side. (Before you put them back, bend the prongs up a little bit so they have a better connection when they’re put back on). With the casing opened, one side will have 2 circles. The 2 silver items that fell out go on that. If you look closely at the two circles on the casing, there will be 2 dots sticking up, that is where you will set the 2 holes of the silver pieces. It fits right on to that. View the pictures below to find out exactly where they go. Then simply put the remote back together and don’t remove the screw again!