Troubleshooting your Everwarm Fireplace Remote. (EW4001TH)
First, change the batteries in the remote AND receiver box. (see pictures below for more help)
- Find your remote.
- The battery for the remote slides out the bottom of the remote.
- Use your thumb to push the triangle at the bottom away from your remote to reveal the battery.
- Replace the battery with a CR2032 battery.
- Find the receiver box. It should be in the back corner of your fireplace, it has 2 wires attached to the control valve of your fireplace.
- Turn the receiver box over to reveal an arrow.
- Slide the bottom of the box with your thumb to reveal the batteries.
- Replace the batteries with NEW AA batteries.
- Once the batteries are changed in both the remote and receiver box, make sure the receiver box is set to remote.
- Now hit ‘on’ with the remote and your main burner should light.
- If the fireplace turned on you’re all set! If it did not, continue below.
If your fireplace still won’t light, follow the steps below. (Check to see if remote works after every step.)
- If you changed the batteries in both your remote and receiver box and it still won’t light, try these next steps to troubleshoot.
- Make sure the pilot is lit. If pilot is not, click HERE for instructions on how to light your pilot.
- Make sure your control valve (knob that says off, on and pilot) is in the ON position and not in PILOT.
- Make sure remote receiver (black box in fireplace) is in the REMOTE position.
- Check to see if the settings on the back of your receiver box AND remote are set to the same frequencies.
- If the remote is still not turning the fireplace on, slide the receiver box to the on position.
- If the fireplace lit, but it won’t light in the remote position, the remote may need replaced.
- If the fireplace still did not light, check the connections from your receiver box to the control valve, make sure they are attached and not loose.
- If you tried all of these steps and the fire still did not light, you may need service.
- The intakes on the burner and pilot may have gotten clogged with dust, pet hair and pet dander and the unit is not getting enough clean air to work properly. Vent free units need serviced every 2-3 years.
If you are in need of service or have more questions give us a call at 614-261-0824. We are also able to test the remote and receiver box in our showroom. You would need to bring us the remote, receiver box, and wires for us to be able to test the remote. The receiver box and 2 wires will unplug from your control valve.